FAQ

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SHIPPING

Most items are created and ready to ship with 2 t0 3 business days.  I send USPS and provide a tracking number at time of shipment.

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JEWELRY CARE

All orders are shipped with a soft micro-fiber cloth for you to keep your new purchase clean and shiny.  However, all pieces are handcrafted individually with precious metals - not mass produced.  Please handle with care, avoid using harsh chemicals, and remove prior to bathing or exercising.  With proper care, your purchase should last a lifetime.

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RETURNS

Returns are accepted within 5 days of receipt - with the exception of rings and custom orders.  Items must be returned in new condition and return shipping is the responsibility of the customer.

Interested in stocking Bijou by Sam at your store location?

Simply fill out the form below and we can connect on the details.

Our Story

Our company specializes in crafting unique jewelry pieces by hand and is located in the picturesque mountains of Montana. Our dedication to the production of small batches of jewelry is a reflection of our commitment to quality and attention to detail. We take pride in sourcing our materials ethically, ensuring that every step of our production process aligns with our values. We are grateful for the unwavering support of our customers, who share our commitment to sustainability and ethical business practices.

CUSTOMER SATISFACTION

Focusing on creating an exceptional customer experience, building trust and loyalty with customers, and ensuring their satisfaction.

AUTHENTICITY

Emphasizing the uniqueness and authenticity of each piece, highlighting the story behind it and the personal touch of the handmade process.

SUSTAINABILITY

Committing to environmentally responsible practices in the sourcing of materials, production, and packaging.

QUALITY CRAFTSMANSHIP

Prioritizing the quality of the materials and the workmanship to create high-quality, beautiful pieces of jewelry.

COMMUNITY INVOLVEMENT

Engaging with the local community by participating in events, supporting local charities or initiatives, and collaborating with other local businesses.

Creativity & Innovation

Staying creative and innovative in the design process, experimenting with new techniques and materials to create new and exciting pieces.