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FAQ
Your Questions, Answered
Everything you need to know about ordering, shipping, care, and our handmade process. Can’t find what you’re looking for? Contact us anytime.
Ordering & Payment
Q: How do I place an order?
A: Simply browse our collections, add items to your cart, and proceed to checkout. We accept all major credit cards, PayPal, and other secure payment methods through our checkout system.
Q: Do you accept custom orders?
A: At this time, I don’t take custom orders. Each piece in our collection is thoughtfully designed to be versatile and meaningful. If you have a specific request or question about modifying an existing design, feel free to reach out and I’ll let you know if it’s possible.
Q: Can I change or cancel my order?
A: Because each piece is made to order, we begin crafting your jewelry as soon as your order is placed. If you need to make changes or cancel, please contact us immediately at [your email]. We’ll do our best to accommodate your request if production hasn’t started yet.
Q: Do you offer gift cards?
A: Yes! Gift cards are available in various denominations and make the perfect gift for someone who deserves something special. They never expire and can be used on any item in our collection. You can purchase gift cards here.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption and secure payment processors. We never store your credit card information on our servers.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Because each piece is handmade to order, please allow2-4 business days for production before shipping. Once shipped, delivery typically takes:
- US Domestic: 2-5 business days
- International: 7-14 business days (varies by location)
You’ll receive a tracking number via email as soon as your order ships.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all US orders over $35. Orders under $35 have a flat shipping rate of $3.95.
Q: Do you ship internationally?
A: Yes, we ship worldwide! International shipping rates are calculated at checkout based on your location. Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their country.
Q: What if my package is lost or damaged in transit?
A: We carefully package every order to ensure safe delivery, but if something goes wrong, we’re here to help. Contact us immediately with photos (if damaged) and we’ll work with the carrier to resolve the issue. We want you to love your jewelry, and we’ll make it right.
Q: Can I track my order?
A: Yes! You’ll receive a tracking number via email as soon as your order ships. You can use this number to monitor your package’s journey to your door.
Q: Do you offer expedited shipping?
A: Yes, expedited shipping options are available at checkout for an additional fee. Please note that the 2-4 business day production time still applies before shipping. If you need your order by a specific date, contact us before ordering and we’ll do our best to accommodate rush requests when possible.
Returns & Exchanges
Q: What is your return policy?
A: We want you to absolutely love your Bijou by Sam jewelry. If for any reason you’re not satisfied, you may return unworn, undamaged items within 30 days of delivery for a full refund or exchange.
To initiate a return:
- Contact us at info@bijoubysam.com within 30 days of receiving your order
- We’ll provide a return authorization and instructions
- Ship the item back in its original packaging
- Refunds are processed within 5-7 business days of receiving the returned item
Q: What items are not eligible for return?
A: Due to the handmade, made-to-order nature of our jewelry, we cannot accept returns on:
- Items that have been worn or damaged
- Custom or personalized pieces (if we begin offering them)
- Sale or final sale items (clearly marked)
Q: Do you offer exchanges?
A: Yes! If you’d like to exchange an item for a different piece, contact us and we’ll help you process the exchange. You’re responsible for return shipping, and we’ll ship the new item to you at no additional cost (US orders).
Q: What if my jewelry arrives damaged or defective?
A: We inspect every piece before shipping, but if your jewelry arrives damaged or defective, contact us immediately with photos.
Contact & Support
Q: How can I contact you?
A: We’d love to hear from you! Reach us at:
- Email: sam@bijoubysam.com
- Instagram: @bijoubysam
- Contact Form: here
As a small, one-woman brand, I personally read and respond to every message. Please allow 1-2 business days for a response.
Q: Do you have a physical store?
A: We’re an online-only brand, but our jewelry is carried in over 400 retail boutiques across the country.
Q: Can I sign up for your email list?
A: Yes! Join our community to get first access to new collections, behind-the-scenes studio stories, and exclusive offers. Sign up at the bottom of any page on our website.
Still Have Questions?
We’re here to help! As a small, one-woman brand, I’m extremely attentive to customer support. Every question matters to me, and I’ll do whatever I can to help.
Contact us at sam@bijoubysam.com and we’ll get back to you within 1-2 business days.
Materials & Care
The Materials We Choose
Every piece at Bijou by Sam is handcrafted from materials chosen for their beauty, durability, and everyday wearability. We don’t use shortcuts or mass-produced components. Instead, we work with metals and gemstones that feel as good as they look, pieces you can wear daily without worry.
Argentium Sterling Silver
We use .940 Argentium Sterling Silver for its exceptional anti-tarnish properties and lasting quality. Unlike traditional sterling silver, Argentium resists tarnishing naturally, which means your jewelry stays bright and beautiful with minimal care. It’s hypoallergenic, durable, and feels luxurious because it is. No plating, no shortcuts, just solid silver that lasts.
14k Gold Fill
Our gold pieces are crafted from 14k Gold Fill, not plated or vermeil. Gold fill offers the warmth, beauty, and durability of solid gold at an accessible price. It’s a thick layer of real 14k gold mechanically bonded to a base metal, which means it won’t flake, chip, or wear off like plating does. You get the look and feel of fine jewelry that’s made to last through everyday life.
Natural Gemstones
We choose gemstones purely for how they look and feel. Each stone is selected for its color, light, and the quiet beauty it brings to a piece. From the soft purple of amethyst to the deep blue of lapis lazuli, the calming aqua-green of amazonite, and the warm orange-red of carnelian, our gemstones add subtle color and natural variation to every design. Because they’re natural, each stone is slightly unique, which means your jewelry is truly one of a kind.
How to Care for Your Jewelry
Handcrafted jewelry is made to be worn and loved, not hidden away. With simple, thoughtful care, your pieces will stay beautiful for years.
Daily Wear
Your Bijou by Sam jewelry is designed for everyday life. Wear it often. The natural oils from your skin actually help keep silver bright. That said, it’s best to put your jewelry on last, after applying lotions, perfumes, or hairspray, and take it off first when you get home.
Cleaning Silver
Argentium Sterling Silver naturally resists tarnish, but if you notice any dulling over time, a gentle polish with a soft jewelry cloth will restore its shine. For deeper cleaning, use warm water with a drop of mild dish soap and a soft toothbrush to gently clean around gemstones and details. Rinse thoroughly and pat dry with a soft cloth.
Cleaning Gold Fill
14k Gold Fill requires very little maintenance. Simply wipe with a soft, dry cloth after wearing to remove oils and keep it glowing. If needed, clean with warm water and mild soap, rinse well, and dry completely. Avoid harsh chemicals and abrasive cleaners.
Caring for Gemstones
Natural gemstones are durable but deserve gentle handling. Clean them with warm water and a soft cloth. Avoid ultrasonic cleaners, steam, and harsh chemicals, as these can damage delicate stones. Store gemstone jewelry separately to prevent scratching.
Storage
Store your jewelry in a cool, dry place, away from direct sunlight and humidity. Keep pieces separated in a jewelry box, pouch, or soft cloth to prevent scratching. If you’re not wearing a piece for a while, storing it in an airtight bag can help slow any natural tarnishing.
What to Avoid
Remove your jewelry before swimming, bathing, exercising, or cleaning. Chlorine, saltwater, sweat, and household cleaners can damage metals and gemstones over time. It’s also best to remove jewelry before bed to prevent tangling or bending delicate pieces.
Small-Batch, Made When You Order
Every piece is handcrafted in my Montana studio when you place your order. I don’t use pre-made components. I form every jump ring, shape every earwire, and set every stone by hand. This slow, intentional process means your jewelry is made just for you, with care and attention to every detail.
If you ever have questions about caring for your jewelry or need repair guidance, I’m here to help. Your pieces are meant to be cherished, and I want them to last.
Frequently Asked Questions
Does Argentium silver tarnish?
Argentium Sterling Silver naturally resists tarnishing much better than traditional sterling silver. While it may develop a slight patina over time with wear, it won’t tarnish quickly or dramatically. A simple wipe with a soft jewelry cloth keeps it bright. The natural oils from your skin actually help maintain its shine.
What’s the difference between gold fill and gold plated?
14k Gold Fill has a thick layer of real 14k gold mechanically bonded to a base metal, making up at least 5% of the item’s total weight. Gold plated jewelry has only a microscopic layer of gold applied to the surface. Gold fill won’t flake, chip, or wear off like plating does. It offers the look, feel, and durability of solid gold at an accessible price, and it lasts for years with proper care.
How do I clean my gemstone jewelry without damaging it?
Clean natural gemstone jewelry gently with warm water and a soft cloth. For detailed cleaning around settings, use a drop of mild dish soap and a soft toothbrush, then rinse thoroughly and pat dry. Avoid ultrasonic cleaners, steam, harsh chemicals, and abrasive materials. These can damage delicate stones or loosen settings.
Can I wear my handmade jewelry every day?
Yes! Your Bijou by Sam jewelry is designed for everyday wear. Both Argentium Sterling Silver and 14k Gold Fill are durable enough for daily life. Just remember to put your jewelry on last (after lotions and perfumes) and take it off first when you get home. Remove it before swimming, bathing, or exercising to protect it from chemicals and moisture.
How should I store my handcrafted jewelry?
Store your jewelry in a cool, dry place away from direct sunlight and humidity. Keep pieces separated in a jewelry box, soft pouch, or cloth to prevent scratching. If you’re not wearing a piece for an extended period, storing it in an airtight bag can help slow any natural tarnishing of silver.
What materials do you use in your jewelry?
Every piece is handcrafted from .940 Argentium Sterling Silver or 14k Gold Fill, paired with natural gemstones chosen for their color and beauty. We don’t use plated metals, mass-produced components, or synthetic stones. Every jump ring, earwire, and detail is made by hand in our Montana studio.
Will my jewelry turn my skin green?
No. Both Argentium Sterling Silver and 14k Gold Fill are high-quality metals that won’t turn your skin green. Skin discoloration typically happens with low-quality plated or alloyed metals, which we don’t use. Our materials are hypoallergenic and safe for sensitive skin.
How do I keep my silver jewelry from tarnishing?
The best prevention is regular wear. The natural oils from your skin help keep Argentium silver bright. When you’re not wearing a piece, store it in an airtight bag or anti-tarnish pouch. Keep jewelry away from humidity, chlorine, and household cleaners. If tarnish does appear, a gentle polish with a soft jewelry cloth restores the shine.
Can I shower or swim with my jewelry on?
It’s best to remove your jewelry before showering, swimming, or bathing. Chlorine, saltwater, soap, and shampoo can damage metals and gemstones over time. While our materials are durable, protecting them from prolonged water exposure and chemicals helps them last longer and stay beautiful.
What if my jewelry needs repair?
I’m here to help. If your piece needs repair or adjustment, please reach out. Because every item is handcrafted in my studio, I understand exactly how it was made and can guide you through care or repair options. Your jewelry is meant to be cherished, and I want it to last.
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